It's not to much to ask is it? So many companies (IT or otherwise!) always seem to have 'extras' on top that you really need, at Southern IT we work to a single cost per user/per month to deliver fixed fee support for your business.

With traditional IT you used to pay per device, or even per hour after all that feels right doesn't it? You can see the work that you're paying for and it's the way solicitors charge you, and when you get your car serviced the labour is per hour. It seems to make sense, even it if gives you unpredictable bills, and hours of downtime.