Who’s It for?
Our Micro IT Support (MITS) package is suitable for companies with 5 employees and less with no servers or onsite support requirements.
What about if I need onsite Support?
Our MITS packages don’t include any onsite support, but you can attend any of our IT clinics free of charge. They run monthly from our offices in Eastbourne. There’s plenty of parking, and we’ll even make you a brew while you wait!
We cover each device with Anti-Virus Software, internet security filtering software, and our remote management agent that lets us give you instant remote support where ever you are. We also do the boring stuff of making sure all the latest security patches are installed for you. Depending on your package you’ll have 30, 60 or 120 minutes of remote support to use when you need during the month.
- Telephone and E-Mail Ticketing & Logging System
- Antivirus software on pcs monitored by our service desk for viruses & malware
- All security patches installed and monitored by our service desk
- Super Speedy Remote access to your device from our service desk to resolve issues.
- Optional monitored Remote Backups
- Access to a dedicated team of support engineers by phone or email to resolve any technical issue you have
- Full Asset Tracking of your computer hardware
- 30, 60 or 120 minutes of remote assistance per month depending on the package you take.
How long is the contract?
We don’t tie you in to long term contracts, if for whatever reason you are not happy, you are completely free to cancel at any time.
What are the payment terms?
All payments are monthly in advanced by Direct Debit.
What are the Extras?
All our extras are optional, but I’m sure you agree a backup is important!
- Cloud hosted Backup £12.95 for 250Gb data
- Spam & Antivirus email filtering - £1 per mailbox
- Office 365 costs dependant on package chosen – From £3 for email to £9.40 for business premium.
I’ve got a server; can I have this plan?
No. A server requires a lot of love and care and you need to be on one of our Standard support packages for that to be included.
So, what’s it going to cost me?
For up to 5 employees / devices the costs are:
- £89 to include 30 minutes remote support
- £99 to include 60 minutes remote support
- £149 to include 120 minutes remote support
All prices are Excluding VAT